Diagnostics
Contents
This screen contains advanced options that in most cases will not need to be used unless you are attempting to diagnose a problem or dealing with technical support, and by default it is hidden from the Mobile Device Management interface. If you want it to be visible, click Enable advanced management options on the ActiveSync for MDaemon screen.
Logging and Archiving
Log level
ActiveSync for MDaemon supports six levels of logging, from the highest to lowest amount of data logged:
Debug |
This is the most extensive log level. Logs all available entries, and is typically only used when diagnosing a problem. |
Info |
Moderate logging. Logs general operations without details. This is the default log level. |
Warning |
Warnings, errors, critical errors, and startup/shutdown events are logged. |
Error |
Errors, critical errors, and startup/shutdown events are logged. |
Critical |
Critical errors and startup/shutdown event are logged. |
None |
Only startup and shutdown events are logged. |
For your convenience this setting can also be accessed from the Global client settings screen.
View/Analyze Log
Click this button to open the ActiveSync log file viewer. By default the ActiveSync logs are stored in: "..\MDaemon\Logs\"
Auto-Archive XML/WBXML requests with errors
In the event that you have turned off the options to Archive [XML | WBXML] requests and responses on the Client Settings screen, this option will still archive problematic XML or WBXML requests. Only requests that cause errors will be archived. This option is enabled by default.
Emit log entries to debugger
If you have a Debug monitor (such as WinDbg or DbgCiew) attached to the process, this option causes the logging mechanism to emit all log entries to the debugger so that you can see what is happening in real time.
Minimum debugger log level
This is the minimum level of logging to emit to the debugger. The available log levels are the same as those outlined on the Tuning screen.
Process Dumps
Enable process dumps on specified warnings/errors
Enable this option if you want the ActiveSync service to generate process dumps whenever a specific warning or error occurs that you have designated below.
Include heap information in dumps
By default, heap information is included in the process dumps. Clear this checkbox if you do not wish to include it.
Prefix dump files with
Process dump filenames will begin with this text.
Errors/Warnings to generate dumps on
Use the Add/Edit/Delete Entry... options to manage the list of errors or warnings that will trigger process dumps. For each entry you can specify the number of process dumps allowed before it will be deactivated.
See: