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Add Modem

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Add Modem

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Use the Add Modem dialog to manually configure modems that RelayFax is unable to detect by the Rescan Ports control. After manually creating an entry for a modem, you can configure it normally from the Modem Properties dialog.

The Add Modem dialog can only be reached through the Tool Window. Under the Fax Devices section of the Tool Window, double-click the Manual Add icon, or right-click the icon and then click Properties on the shortcut menu.

Fax Modem Properties

Configure fax modem on port

From the drop-down list, select the port on which your device is installed. The available options in this list will change based on the type of device you have selected in the Modem Type option below.

Modem Type

Choose a device type from the drop-down list box.

Brooktrout Boards

When choosing Brooktrout Channel as your Modem Type, RelayFax supports boards based on Brooktrout's open BOSTON architecture via Cantata Technology's Brooktrout System Software. To add this functionality to RelayFax v7, install rfbt700_xx.exe and follow the instructions provided during installation and in the installed readme.txt file.

T.38 Devices

RelayFax supports up to three virtual fax devices that can logon to a SIP-based software PBX. To add a T.38 device, first choose SIP (T.38) Channel as your Modem Type. Then configure the other settings on this dialog and click OK. Next, double-click the new device's entry in the Tool Window. This will open the Modem Properties dialog, which contains the SIP Account pane necessary for configuring the device.

Modem Description

Use this text box for listing a small description of the fax modem (e.g. "XYZ modem", "Modem for receiving faxes", and so on). This description will be displayed under the "Fax devices" heading in the Tool Window of the RelayFax interface.

Port specific CSID

Each fax device must have a unique Call Subscriber Identification by which it identifies itself when connecting to other fax devices. It is common practice to use either your company name or fax number as your CSID. Use this option to enter a specific CSID for this modem, or leave it set to <Default> to use the CSID specified elsewhere in RelayFax's settings.

If you enter a specific CSID in this control then it will be used for all incoming and outgoing faxes on this device and override any other CSIDs that you have specified elsewhere (for example, on the Fax Server pane of RelayFax Properties, or on a Fax Template). Thus, if you want to assign dynamic CSIDs based on templates and rules then you must leave this option set to <Default>.

Send message to [email address] on XX consecutive errors

Click this option and specify an email address and numerical value if you wish to send a warning message to someone whenever the specified number of connection errors occurs. This can be used for example to notify the administrator that the server is having a problem connecting to other devices and thus alert him that there could be a problem with your modem or phone line.

...and shut down the modem as well

Click this option if you want the modem to be taken offline if the number of connection errors specified in the above control occurs. If you are dividing your fax load across multiple modems then this could be a good way to cause a faulty modem to be shut down automatically and thus transfer the workload to your other modems until you can identify the problem.

Use this modem for sending faxes

Select this option if you wish to use this device to send faxes.

Use this modem for receiving faxes

Select this option if you wish to use this device to receive faxes.

CND 'Number' label

Enter the label that your modem adds to the Calling Number Display (CND) data corresponding to the caller's fax number (e.g. "NUMB=", "CALLER NUMBER:", and so on). You can identify the label by watching for it in the main display during an incoming call being processed by RelayFax.

CND 'Name' label

Enter the label that your modem adds to the Calling Number Display (CND) data corresponding to the caller's name (e.g. "NAME=", "CALLER NAME:", and so on). You can identify the label by watching for it in the main display during an incoming call being processed by RelayFax.

Answer calls after this many rings [xx] (CND requires at least two rings)

Specify how many times the line must ring before RelayFax will answer it.

When utilizing RelayFax's CND features (i.e. Caller ID), you must specify at least two rings in this control because CND data is transmitted between the first and second ring.

See also